Philippine Holidays, Hotels & Travel Ltd. (PHL)

Terms & Conditions

Section A - Online Hotel Booking
Section B - Holiday Bookings

Section A Online Hotel booking Terms and Conditions

Booking confirmation will be sent by email. If the hotel declines the booking, you will be notified as soon as we receive this information.
Payments to our bank account are free of charge

For cash, cheques, online payments, BACS & CHAPS the account details are:

Transaction and Privacy Guarantee

Your transactions with PHL are safe.
The PHL payment system ensures confidentiality of your personal data and safe use of your credit card for travel transactions.

PHL Transaction Guarantee

In the unlikely event unauthorized use of your credit card occurs, first follow the reporting procedures specified by your credit card provider, and then contact our Customer Service Representative immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card, or may limit your liability to GBP£ 50.00 - which is the maximum liability allowed under the US's Fair Credit Billing Act. If your credit card company does hold you liable for unauthorized charges made as a result of your credit card purchase from Philippine Holidays Hotels & Travel Ltd., we will reimburse you for up to the maximum liability -- GBP£ 50.00.

If you would like additional information on the Fair Credit Billing Act, please contact the Bureau of Consumer Protection or visit the Federal Trade Commission's website
( www.ftc.gov ).

Data Protection Policy

b) In order for PHL to be able to process enquiries, deal with bookings, process payment and provide the Holiday , it is necessary for PHL to hold (in paper form, on PHL's computer system and database) some of your personal details, including the information contained in your Booking Form.

c) The personal information held by PHL will only be used in order to put in place your travel arrangements. This will mean that certain personal information will need to be disclosed to those organisations providing certain elements of your Holiday (for example the airline, hotel, insurers, in-flight catering, car hire company, PHL's authorised agents and representatives and so on). These disclosures involve information transfers outside the European Economic Area and such countries may not have the same safeguards for personal information as in the UK.

d) By entering into a contract for the provision of your Holiday with PHL, you confirm your agreement to your personal information being dealt with as set out above.

e) From time to time PHL may wish to send you details of other holiday packages and offers which it thinks may be of interest to you. Part of the booking form asks you to confirm by ticking a box that you consent to PHL doing this.

f) PHL do not sell your personal information to any third party and only disclose your information to those involved with the provision of your Holiday or involved with the booking or travel arrangements.

Overbooking and Overflows

Hotels, Resorts, Airlines & other Travel Industry suppliers, without any prior notice to our company may unintentionally overbook from time to time creating overflows. When such instances happen, the Instant Confirmation information provided by our website's booking engine is automatically null and void. In this situation you agree not to hold PHL liable for any inconvenience our suppliers have caused. PHL will however not process your Credit Card if you have already supplied it as payment for the supposedly confirmed booking.

PHL will however contact you as soon as possible if such circumstances do arise. PHL will do it's best to quote you instead for alternative accommodation similar to your original request in terms of category and rates.

Reservation Guarantee

Reservations secured via PHL are also now backed up with our Reservations Guarantee. If your confirmed reservation at the hotel (for which you have been issued a voucher) is not available or cannot be honoured when you arrive to check-in and no other room types that you had booked are available, immediately contact our 24-hour Customer Service Agent at the contact number(s) listed on your hotel voucher. Our Customer Service Representative will arrange a room at another convenient and comparable hotel and Philippine Holidays Hotels & Travel Ltd. will pay for the full cost of the first night's stay, including any tax and service charges. Also, just provide a receipt and we will also pay for all communication costs to our office.

Child Policy

Most hotels in the Philippines allow children below 12 years of age stay with 2 adults free of charge for accommodation only, unless stated otherwise in the individual Hotel & Resort information pages.

Bedding Type & other Special Requests

Bedding types & other special requests are not guaranteed however we can request them for you but they are subject to the hotel's availability.

Cancellation & No Show Policy

Cancellations less than 30 days prior to arrival attract the first night room cost, GBp£ 10 admin fee, plus charges of 4% of the transaction total.
Cancellations less than 48 hours prior to arrival and No Shows - full duration of booking plus GBp£
10 admin fee, plus charges of 4% of the transaction total. Additionally we will pass on any hotel charges according to their terms and conditions.

Cancellation of Car Rentals & Transfers

Cancellations prior to cancellation deadline attract a GBp£ 10 admin fee, plus charges of 4% of the transaction total.
Cancellations less than 48 hours prior to arrival and No Shows – full cost of the transaction total. Plus we will pass on any hotel charges according to their terms and conditions.
It is your responsibility to be at the correct meeting point for transfers. Failing to do so is considered a No Show.

Amendments to bookings will attract a GBP£ 10 admin fee. Additionally we will pass on any of hotel's charges according to their terms and conditions.

Refunds Policy

To request a refund, please contact us at any of the following:

• By e-mail to accounts@philippineholiday.com

• Philippine Holidays Hotels & Travel Ltd. is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a PENALTY CHARGE being imposed by the hotel. If a PENALTY CHARGE is incurred, this will be deducted from the amount refunded.

• Your confirmation email will specify the exact cancellation due date (i.e. the deadline you must cancel by in order to avoid any cancellation fee). Generally, the cancellation due date is 5 days prior to arrival at the hotel. The PENALTY CHARGE is usually one-night stay, unless specified on the confirmation email. You should reply to the confirmation email signalling your acceptance of the PENALTY CHARGES.

• Cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will be automatically refunded but less GBp£ 25 plus charges of 4% of the transaction total within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable PENALTY CHARGE will be deducted from the amount refunded.

• Shortened stays, in most cases, will be refunded within 10 days, net of any PENALTY CHARGES applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process.

If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.

Sailings

From time to time, ferries, cruise and liveaboard vessels change their scheduled sailings, in this event, PHL will do their best to assist with re-arranging their schedule but cannot be held responsible for the consequences of these changes, nor can they be liable for any costs that these changes may cause howsoever they may be incurred.

Excursions, transfers & tours

If asked, PHL representatives and agents will arrange excursions for you. However, PHL accepts no liability for such excursions. Your contract for such excursions will be with the company providing the excursion or services, and not PHL. It is your responsibility to be at the correct meeting point for transfers.

Personal Travel Insurance

We strongly advise you not to travel without insurance. PHL can arrange personal travel insurance policy at very competitive rates through A & H Risk Services Limited.

A summary of the policy can be found on PHL's website. A specimen copy of the policy can be provided upon request. Your contract for insurance will be with the insurers. Should you decide to purchase insurance arranged by PHL, a copy of the policy wording will be sent to you with your booking confirmation. Please make sure you read through the policy wording carefully as it will constitute a contract between you and the insurer.

Travel advice

The Foreign and Commonwealth Office monitors all overseas destinations and offers safety advice to British travellers for various destinations.

Please contact them for the latest information at:

w ww.doh.gov.uk/

You can follow their advice before making a final decision on your destination. PHL cannot accept any responsibility for booking amendment or cancellation requests from clients who have not sought this information prior to booking. It is advisable to contact your doctor for advice before travel.

Complaints Policy & Procedures

Should you have any complaints about any aspect of the arrangements, you must:

1) Immediately inform PHL's local representative and the supplier of the arrangements concerned as problems can most easily be dealt with on the spot. Please allow 24 hours to resolve local problems.

2) If your problem is not resolved, contact PHL at admin@philippineholiday.com

3) In the event that a complaint cannot be resolved at the time, you must write to PHL's customer services department within 28 days of your return from trip giving PHL full details of your complaint. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

Emergencies

In case of emergency in the Philippines we show here the 24 - Hours Tourist Assistance Hotline:
Phone: +63 (2) 524-1660
Phone: +63 (2) 524-1728

Your hotel is also well equipped to deal with emergencies and they should be your first contact point.
Our offices in the Philippines are also at your service during business hours.
The following phone numbers below are provided by public directory listings. Please take note that we can not take responsibility in case of changed or invalid numbers.

Department Of Tourism
Phone: +63 (2) 523-8411 to 30
Fax: +63 (2) 521-7374
Fax: +63 (2) 524-1567

Philippine Long Distance Telephone Company

Telephone Inquiry 114
Long Distance Dialing - National 109
Long Distance Dialing - International 108

Currency Conversion Policy

The currency converter if for guidance purposes only. The actual amount charged could vary by around + or – 2% during the time of processing.

Disclaimer

1. Philippine Holidays Hotels & Travel Ltd. makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.

2. Philippine Holidays Hotels & Travel Ltd. hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. We will not be responsible for any loss resulting from your relying on any information provided on this website.

3. While Philippine Holidays Hotels & Travel Ltd. makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

About Philippine Holidays Hotels & Travel Ltd.

Philippine Holidays Hotels & Travel Ltd. is managed by a team of British and Filipino nationals and has helped people find great holidays & hotel bargains. You can have a look at what a few of our many satisfied customers have said about Philippine Holidays Hotels & Travel Ltd. on our Testimonials Page

PHL is a service which links hotel bargain-seekers with travel wholesalers. The partners we have chosen are only the largest, most reputable companies with long-time operations in the Philippines.

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Section B Holidays & flights booking

1. Definitions used in these Booking Conditions

PHL Philippine Travel Limited with registered office 25 Thackeray Drive Vicars Cross Chester CH3 5LP England (registration number 04780972)

Holiday Means the holiday booked by you or any person on your behalf which is referred to in the PHL website or a bespoke holiday arranged by email and/or telephone.

2. Important Notice

a) Please read the following conditions carefully. All Holidays and other travel arrangements are sold by PHL subject to these booking conditions.

b) No variations to these conditions shall be valid unless agreed by PHL in writing.

c) All prices quoted for Holidays are in Pounds Sterling, Philippine Pesos or GBp £ .

d) When you make a booking you will enter into a contract with PHL. The contract will come into existence when PHL issues you with a booking confirmation.

e) The contract will be made on the terms of these booking conditions which are governed by English law and the courts of England and Wales have jurisdiction to resolve any dispute arising under these booking conditions.

f) Please note that, as between you and any of the suppliers' whose services form part of your Holiday booking, the suppliers' standard terms and conditions will apply. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.

g) The booking for the Holiday must be made by a person aged 18 or over. Such person accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

3. Making a Booking

a) If, having looked at PHL's website, you would like further information on a particular holiday package, you can contact PHL by email or by completing one of the online request or 'callback' forms.

b) If you decide to proceed to book a holiday, PHL will take down all your details and your booking for the Holiday.

c) A booking confirmation form will be sent to you by e-mail for you to sign and return to say that you agree to the contents of the booking confirmation and acceptance that you have followed the advice to visit the Government websites to obtain appropriate travel and health advisory information. These Booking Conditions provide your consent to our processing your personal information in accordance with Clause 17 below.

d) These Booking Conditions form part of the booking confirmation. Upon the booking confirmation being issued, a contract will exist between PHL and you.

4. Special requests and excursions

a) Special requests - PHL will pass on any special request you make for your Holiday arrangements to the appropriate supplier but PHL does not guarantee that the request will be met. Special Requests will not form part of your contract with PHL.

b) Tours & Excursions - the only excursions PHL provides are those listed in your itinerary and forming part of the arrangements booked and paid for in the UK. If asked, PHL representatives and agents will arrange excursions for you. However, PHL accepts no liability for such excursions. Your contract for such excursions will be with the company providing the excursion or services, and not PHL.

5. Payment

a) Payment options:

Payments to our bank account are free of charge

For Cash, Cheques, online payments, BACS & CHAPS the account details are:

Alliance & Leicester Commercial Bank

Address:
1st Floor South
Bridle Road
Bootle
Merseyside
GIR OAA

Account Name: Philippine Travel Ltd

£ GBP Account Number: 04485386

Sort code: 72-00-00

SWIFTCODE GIRBGB22

IBAN CODE GB34 GIRB 7200 0004 4853 86

You may also pay direct to one of our Philippines Bank accounts:

Option #1:

Bank of Commerce,
1312 A.Mabini St
Ermita
Manila
Philippines
Account Name: Graham Winter
SWIFTCODE:PABIPHMM
USD $ Dollar Acc number: 006-21-000192-0 USD
PHP Peso Acc number: 006-20-002977-0 PHP

Option #1:

Bank of the Philippine Islands
810 M.H. Del Pilar Street,
Corner of United Nations Avenue
Ermita
Manila
Philippines
Account Name: Graham M. Winter
PHP Peso Account Number: 8109 0864 02
SWIFTCODE: BOPIPHMM

Note: For international bank transfers of amounts less than $1000, we require an additional USD $17 to be added to your total, to cover receiving bank charges.

REQUIRED CREDIT CARD INFORMATION

Name on Card
The billing address where you receive your credit card statement
Credit card type (visa mastercard Amex etc)
Card number (long number on card front)
Issue date
Expiry date
Issue number (some debit cards)
3 digit security code (last 3 digits on the strip on the back of card)

* Please ensure the amount does not exceed your daily limit.

** It is always helpful if your credit card company know you are making a large transaction. A phone call to them will ensure a smooth transaction.

*** Charge for payment by credit card is 3%

b) At the time of booking, you must pay a deposit, (if longer than 10 weeks before departure) the amount of which varies from 20% of the cost of the hotels involved plus the cost of flight tickets, depending on the type of booking. At the same time as paying the deposit, PHL you will need to pay the insurance premiums if you choose to insure through [A H Risk Insurance]. Upon your payment being processed and cleared PHL will then send you the Booking Confirmation and invoice - it is at this point that a contract will come into existence between PHL and you.
Flights can be paid for direct to our agents, which cuts out the middleman, and reduces the cost to you.

c) Carefully check the Booking Confirmation and invoice as soon as it is received to make sure that it is correct. At the same time, you should re-read these Booking Conditions. If you have any query, please contact PHL immediately.

d) The balance of the cost of your Holiday is to be paid no later than 10 weeks before departure, or, if earlier before the date PHL specifies in the Booking Confirmation / Invoice. If your booking is made within 10 weeks of departure, full payment of the total Holiday cost is required at time of booking. If PHL does not receive payment in full for your Holiday by this date, PHL reserves the right to treat your non-payment as a cancellation in which case cancellation charges will apply. Details of cancellation can be found in Clause 10 of these Booking Conditions.

6. Pricing and Surcharges

a) All prices and details of holiday and other travel arrangements on the PHL website are accurate on the date such information was published on the web-site but PHL reserves the right to make changes to the prices for and details of holiday and other travel arrangements. Prices can go up or down. PHL will inform you of the current price of your Holiday and of any other travel arrangements or services you are interested in before your booking is confirmed by PHL.

b) PHL's travel arrangements and fares are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clause 10).

c) The price of your travel arrangements can be varied due to changes in transportation costs (e.g. airfares and cost of fuel), changes in duties and taxes (including VAT impositions and amendments by UK and Foreign governments) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates.

The Philippines announced a new VAT category on travel tickets of 10% with effect from July 1st 2005. VAT was also raised to 12% in Feb 2006
For more info please visit: http://www.bir.gov.ph

d) In the case of any small variation an amount equivalent to 2% of the invoice price of the Holiday (excluding insurance premiums and amendment charges) will be absorbed by PHL and not passed onto you. Variations in excess of the 2% will be surcharged to you together with an administration cost of £10.00 per person and an amount to cover travel agents' commission (if applicable). If this means that you have to pay an increase of more than 10% of the invoice price of your Holiday you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding insurance premiums and amendment charges). PHL will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. If you decide to cancel in these circumstances you must do so within 14 days of the issue date on the surcharge invoice.

7. Personal Travel Insurance

PHL has arranged a travel insurance policy through [A & H Risk Services Limited]. A summary of the policy can be found at the 'Our Holidays' section of PHL's website. A specimen copy of the policy can be provided upon request. Your contract for insurance will be with the insurers. Should you decide to purchase insurance arranged by PHL, a copy of the policy wording will be sent to you with your booking confirmation. Please make sure you read through the policy wording carefully as it will constitute a contract between you and the insurer.

A & H Risk Services Limited contact details are as follows:

15 Kensington High Street London W8 5NP
Tel 020 7368 6500 Fax: 0207 368 6501
Emergency numbers: Tel 00 44 1273 321976 Fax 0044 1273 731261

Website: www.ahrisk.com
E-mail: info@ahrisk.co.uk

You are not obliged to use the insurance arranged with A & H Risk Services Limited. If you do not, you must send PHL details of the insurance arrangements you have made when submitting your booking form.

8. Sailings
From time to time, ferries, cruise and liveaboard vessels change their scheduled sailings, in this event, PHL will do their best to assist with re-arranging their schedule but cannot be held responsible for the consequences of these changes, nor can they be liable for any costs that these changes may cause howsoever they may be incurred.

9. If PHL makes changes to/or cancels your Holiday

a) Changes to your Holiday

i) PHL reserves the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.

ii) It is unlikely that PHL will have to make any changes to your travel arrangements, but PHL does plan the arrangements many months in advance. Occasionally PHL may have to make changes and PHL reserves the right to do so at any time. Most of these changes will be minor and PHL will advise you (or your travel agent if applicable) of them at the earliest possible date. Occasionally, PHL may need to make a major change to your Holiday.

iii) Major changes to your Holiday may include the following: a change before your departure involving a change to your resort or your accommodation to a lower classification as determined by the rating on the website, in either case for a substantial part of the holiday; a change of airport or a change in flight times by more than 12 hours. These are examples only and there may be other significant changes which constitute major changes. A minor change is any other change. PHL has the right to make minor changes any time and are not obliged to advise you of them before departure or pay you any compensation.

iv) If PHL makes a major change to your Holiday, PHL will inform you (or your travel agent) as soon as reasonably possible if there is time before your departure. You will have the choice of either:

a. accepting the amendment as notified;

b. purchasing another holiday (subject to availability) from PHL with the price difference payable/refundable by or to you as appropriate; or

c. canceling your Holiday and receiving a full refund of all monies paid.

v) Whichever of the three above options is chosen by you, PHL will pay compensation using the scale below unless the change is for reasons of "force majeure":

Period before departure within which notice of	Amount of compensation
major change is made to you	payable per person
Less than 15 days	£40
Between 27 and 15 days	£30
Between 41 and 28 days	£20
Between 56 and 42 days	£10
More than 56 days	Nil

The compensation that PHL offers does not affect your statutory or legal rights.

b) Cancellation of your Holiday

i) PHL must reserve the right to cancel your Holiday in any circumstances.

ii) If PHL is forced to cancel your Holiday for any reason other than failure on your part, PHL will inform you (or your travel agent) as soon as possible. You will have the choice of either:

a. purchasing another holiday (subject to availability) from PHL with the price difference payable/refundable by or to you as appropriate; or

b. receiving a full refund of all monies paid to PHL in respect of your Holiday.

In addition, unless the cancellation by PHL of your Holiday has been caused by "force majeure" (defined in Clause 11 below) compensation will be paid on the scale set out in Clause 9 a) v) above.

iii) PHL will not cancel your Holiday less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance by the date specified on the confirmation invoice.

iv) Very rarely PHL may be forced to curtail your Holiday after departure where a 'force majeure' situation has arisen. In this situation PHL regrets that it cannot make any refunds, pay any compensation or be responsible for any costs or expenses incurred by you as a result. If a force majeure situation should arise after your Holiday, PHL reserves the right to allow its local representatives, agents or associates to alter the planned itinerary and accommodation on your behalf, and in this instance no compensation will be paid.

10. If you wish to cancel or change your Holiday

a) Amending your travel /flight amendments

i) If after booking you wish to change your travel arrangements, PHL will do its best to meet your new requirements. You will need to confirm your instructions in writing and pay an amendment fee of £35 per booking. Also you must pay any costs PHL incurs in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels). Please note that some travel arrangements (e.g. air tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Sometimes an airline will charge a fee to make amendments and will insist on you purchasing a new ticket if changes are made. For example, a change of name on or other alteration to an airline ticket normally incurs a 100% cancellation and rebooking fee being charged by the airline in addition to the amendment fee payable to PHL.

ii) If you are prevented from traveling, you have the right to transfer your Holiday booking to another person subject to both the original client(s) and the transferee(s) paying all costs incurred by PHL in doing so. However the arrangements must remain exactly the same. PHL will use all reasonable endeavors to facilitate the transfer and in cases where a transfer is made an additional administration charge of £100 per person must be paid.

b) Cancellation before departure

i) For you or any member of your party to cancel from the booking or cancel the entire booking once it has been accepted by PHL, PHL must be sent written notification by recorded delivery post. The cancellation must be made by the person who made the booking. As PHL incurs costs if you cancel, PHL will retain the deposit you have paid and additional cancellation charges will be applied from the date the letter is received according to the scale in Clause 10 b) ii) below.

ii) The cancellation charges are applied as a percentage of the Holiday cost excluding amendment charges and insurance premiums, some hotels require rooms and holidays that are supplied from allocations to be guaranteed and cannot therefore be refundable in any event. And you must pay any costs PHL incurs in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels).

Number of days between the date the written	Cancellation charge
cancellation notice is received by PHL and
departure
More than 56 days	10% of total Holiday cost plus the selling price of any flight tickets
Between 28 and 56 days	60% of total Holiday cost plus the selling price of any flight tickets
Between 27 and 7 days	90% of total Holiday cost plus the selling price of any flight tickets
Less than 7 days	100% of total Holiday cost plus the selling price of any flight tickets

iii) In the event of cancellation, flight tickets, amendment charges and insurance premiums are not refundable.

c) Cancellation and changes after departure

i) PHL will do its best to implement any changes to your itinerary which you request once your Holiday has commenced, but cannot guarantee it will be possible. In the event of such amendments being made you will be liable for any cancellation charges that may be charged for the services originally booked, and for the booking of revised arrangements and the arrangements themselves.

ii) As a basic principle, no refunds will be paid if you do not complete your Holiday. However, should PHL be able to obtain a refund from hotels or suppliers for services not used, PHL will pass this onto you, after deducting reasonable administration charges. PHL's responsibility will not extend beyond this refund.

iii) No payments will be made, or compensation given in respect of claims for contingent liability or inconvenience experienced by clients.

iv) No refund can be made on lost, mislaid or destroyed tickets or vouchers.

d) Changes and amendments to holidays incur a £25 charge plus the hotel's charges according to their terms and conditions.

i) In the event of short notice cancellations and amended travel plans, we will notify the hotel of your amended schedule.

ii) We will notify you of the hotel charges as soon as possible. Cancellations & 'No show's will incur penalties according to the hotel’s policy.

iii) If you inform us that you wish to check out before the scheduled date, we will notify the hotel and inform you of their charges.

IMPORTANT NOTE
If you have taken out holiday insurance you may be able to recover the cancellation charges, so check your policy for details. Never travel without insurance. It is your responsibility to ensure you are adequately covered by insurance.

11. Force majeure

PHL will not pay compensation where the performance or prompt performance of PHL's contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure means any event or circumstance which PHL or the supplier of the services in question could not foresee or avoid. Such events may include but are not limited to war or threat of war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity and its consequences, industrial action, natural or nuclear activity, adverse weather conditions, fire and all similar events outside PHL and/or the relevant suppliers reasonable control.

12. Brochure & website Accuracy

a) PHL checks the information included within the PHL website on a frequent basis, however, changes do occur. Airlines may change their schedules and routes, hotels may close and government regulations may change. PHL will do its best to keep you informed of any changes to the Holiday you have booked prior to departure.

b) PHL takes every care in ensuring that the information on the website is correct at the time the information is loaded onto the website. However, subsequently minor alterations may arise. PHL reserves the right to change any of the prices, services or other particulars contained on the website at any time before PHL enters into a contract with you. If there is any change PHL will notify you before PHL enters into such contract.

c) The information contained on the website is the sole responsibility of PHL. It is not issued on behalf of and does not commit the airlines mentioned in it or any airlines whose services are used in the course of the tours. Hotel classifications given by us and 'Holiday Fact sheets' are for guidance only. They are not based on any national or international classification system, they are the opinions of our staff or agents and are quite subjective.

13. PHL's liability to you

a) PHL and any suppliers providing any service or facility involved in any travel arrangements you book with PHL in the UK is obliged to provide services and facilities with reasonable care and skill.

b) Where you do not suffer death or personal injury, PHL accept liability should any part of your Holiday package not be as described on the website and/or itinerary and not be of a reasonable standard, and, subject to d), e) and f) below, will pay you compensation of an amount which could be reasonably and properly expected, taking into account all the relevant circumstances PROVIDED THAT PHL's liability will be limited to a maximum of two times the cost of your Holiday. Should you receive any sum from a supplier (for example, from an airline due to the Denied Boarding Regulations 1992 which case sums paid by the airline constitute the full amount of your entitlement to compensation for all matters flowing from the airline's actions) then such sum will be deducted from any sum paid to you as compensation by PHL.

c) Where you suffer death or personal injury as a result of an activity forming part of your package, PHL accept responsibility subject to d), e) and f) below.

d) PHL accept liability in accordance with a), b) and c) above and subject to e) and f) below EXCEPT WHERE the cause of the failure in your Holiday or any death or personal injury you may suffer is:

i) your own fault, or the actions of someone unconnected with the Holiday PHL has booked for you; or

ii) due to unusual or unforeseeable circumstances or events which neither PHL, nor its servants, agents or suppliers could have anticipated or avoided even with the exercise of all due care.

e) Where a claim (whether for personal injury or non personal injury) arises out of loss or damage suffered during the course of air travel, rail travel, sea travel, road travel or hotel accommodation, the amount of compensation you will receive will be limited in accordance with the provisions of any relevant International Conventions.

f) PHL's acceptance of liability in a), b), c), d) and e) above is conditional upon you transferring to PHL any rights that you may have against the supplier or any other person who are in any way responsible for the failure of your package or any death or personal injury you may suffer. You should cooperate fully with PHL and its insurers should PHL or the insurers wish to enforce those rights. Finally, it is a condition precedent of such acceptance of liability that you follow the procedures for the notification of complaints set out in Clause 16 below.

g) In respect of other travel arrangements made by PHL on your behalf, in consideration of the fact that PHL acts only as a booking agent, PHL has no liability whatsoever for any aspect of the arrangements and, in particular, no liability for any loss, personal injury or death however incurred, except where caused by PHL's own proven negligence.

h) Other than as set out above, and as is detailed elsewhere in these Booking Conditions, PHL shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of any Holiday booked with PHL.

14. Conditions of Carriage

a) PHL accepts responsibility for the proper provision elements of your Holiday. However, PHL is recognized as an organizer for travel and holidays only and, as such, does not control or operate any airline, transport, hotel or any other facility or service mentioned on the PHL brochure. In accordance with this, the terms and conditions of each supplier of each service incorporated in this contract will apply to you, as will certain circumstances which may be subject to international conventions between countries, all of which could limit or exclude its liability to you.

b) For the avoidance of doubt, each transportation company's own 'Conditions of Carriage' will apply to you on that journey and you acknowledge that all of these terms forms part of your contract with us as well as with the relevant transport company.

15. Travel documents, flights and your obligations

a) PHL aim to send out your travel documents 14 days prior to departure by first class post but cannot be held responsible for documents lost in the post. Special, Recorded or Registered post can be arranged at an additional charge. If tickets are lost in the post and a new set of tickets has to be issued you may have to pay to re-issue the tickets. A form of indemnity will have to be filled in to claim your money back, which can take 6 months. The form of indemnity is subject to an administration fee of £75 per passenger.

b) Purchases by credit or debit cards where payment does not take place in person - in accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same).

c) The flight details shown are for guidance only and are subject to change, final details will be confirmed on your travel documentation. The times shown on all tickets are local times and check in for both outward and return flights is at least 2 hours prior to the departure times on the travel documents. PHL accepts no responsibility for customers who arrive late for the check in and miss their flight as a result nor can PHL accept responsibility for any loss by you of your Holiday/flight travel tickets, vouchers or coupons.

d) A flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. PHL will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket but you are also strongly advised to reconfirm your flights, including departure times, with the airline, 72 hours prior to departure. PHL is unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

e) Travel is also subject to operational decisions of carriers and airports which may result in delays and diversions. Please note that minor carriers sometimes change the departure time of short-haul or domestic flights at short notice, and in some instances, schedules shown in the computers of transatlantic carriers differ from those actually flown by smaller local carriers. PHL advise you that it is your responsibility to be meticulous in locally reconfirming directly with the carrier operating the flight. PHL accept no liability for the consequences of flights missed owing to the passenger's failure to reconfirm.

f) You undertake to behave in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients, property and/or any third party. If, in the view of ourselves, our employees, agents or suppliers, any client is in breach of this clause, PHL reserve the right to refuse to accept you as a customer, terminate its contract with you and neither PHL nor the providers of any of the services in question will have any further contractual obligations to you, either in respect of covering any expenses, paying any compensation or refund, or arranging for your return home. If the Captain of your flight considers that you could be disruptive on the flight and does not allow you to board, PHL will treat this as am immediate cancellation of your booking by you from that moment and you will have to pay full cancellation charges (see Clause 9).

g) The name on your airline tickets should be the name that appears on your full passport.
h) Please ensure that you are aware of all passport, visa and health requirements and that you allow adequate time to obtain them. You must check applicable requirements with the relevant Embassy, Consulate or Passport Agency. Many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements or transit through. PHL cannot accept any responsibility for customers who do not possess the correct documents and if you fail to do so, you will be solely responsible for any cost, loss or damage that you incur as a result of your failure.

Helpful information can be found on the websites

www.fco.gov.uk/travel and
www.doh.gov.uk/traveladvice

The Foreign and Commonwealth Office monitors all overseas destinations and offers safety advice to British travelers for various destinations. Please contact them for the latest information and take their advice before making a final decision on your destination. PHL cannot accept any responsibility for booking amendment or cancellation requests from clients who have not sought this information prior to booking.

16. Complaints procedure

Should you have any complaints about any aspect of the arrangements, you must:

a) Immediately inform PHL's local representative and the supplier of the arrangements concerned as problems can most easily be dealt with on the spot.

b) if your problem is not resolved, contact PHL on admin@philippineholiday.com or send an e-mail to: customerservice@philippineholiday.com

c) In the event that a complaint cannot be resolved at the time, you must write to PHL's customer services department within 28 days of your return from trip giving PHL full details of your complaint. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

d) In the event that a complaint cannot be resolved at the time, you must write to PHL's customer services department within 28 days of your return from Holiday giving PHL full details of your complaint. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

Philippine Holidays Hotels & Travel Ltd. Company Reg. in England & Wales 4780972

Philippine Holidays Hotels & Travel Ltd.
admin@philippineholiday.com | admin@philippineholiday.com
Reg. in England & Wales 4780972